Client Relationship Specialist

The opportunity

About the role

The Client Relationship Specialist helps create a consistent and professional experience for EliteMill FX clients. The role is centred on clear communication, service quality and effective coordination. The specialist acts as a point of contact for client questions, provides guidance using current approved information, records interactions accurately and works with relevant teams to ensure requests are directed and followed through appropriately.

What you’ll do

• Respond to client enquiries through approved communication channels in a timely, courteous and professional manner.
• Explain account processes, platform features and administrative requirements using accurate, current and approved information.
• Assist clients with routine account-related requests and guide them through the appropriate steps without making promises or representations outside approved procedures.
• Record client interactions, requests, actions and follow-up commitments accurately in the relevant systems.
• Coordinate with portfolio operations, finance, compliance and other teams to help resolve enquiries and track outstanding matters.
• Recognise sensitive, complex or potentially urgent issues and escalate them promptly in accordance with internal procedures.
• Protect client and account information by following confidentiality, identity-checking and information-handling requirements.
• Identify recurring client questions and service issues, share constructive feedback and contribute to improvements in client communications and support processes.

What we’re looking for

• Previous experience in customer service, client support, relationship management or a financial-services environment is beneficial.
• Excellent written and verbal communication skills, with the ability to explain processes clearly and adapt communication to different client needs.
• A patient, professional and solutions-focused approach to handling questions, concerns and competing requests.
• Strong organisation and follow-through, including the ability to maintain accurate records and manage multiple open enquiries.
• Comfort using digital tools, customer relationship management systems and standard office applications.
• Sound judgement and discretion when handling personal, financial or otherwise confidential information.
• A collaborative attitude and willingness to learn internal procedures, products and service standards.

Working with EliteMill FX

We value thoughtful collaboration, professional integrity, accountability and continuous learning. In this role, you will work with colleagues across relevant functions, contribute to shared standards and help strengthen the quality of our work. We encourage people to raise ideas, ask considered questions and approach responsibilities with care.

In this position, success means: Success in this role is demonstrated through clear and respectful communication, accurate client records, timely follow-up, effective coordination and a consistently professional client experience.